BetCity (Pty) Ltd (“BetCity”, “we”, “us”, or “our”) operates the sports betting and online casino platform available at www.betcity.co.za and via the BetCity Progressive Web App (“PWA”). We are licensed by the Mpumalanga Economic Regulator (MER).

When you visit our website or use our PWA, we use cookies and similar technologies to make your experience faster, safer, and more relevant. This Cookie Policy explains what cookies are, which ones we use, and how you can manage them.

This policy must be read together with our Privacy Policy and POPIA Compliance Manual, both available at www.betcity.co.za/legal.

Cookies are small text files placed on your device (phone, tablet, or computer) when you visit a website. They allow the website to recognise your device on subsequent visits and remember certain information about your preferences or actions.

Cookies do not contain your name, banking details, or password. They are not programs and cannot carry viruses or malware.

Cookie Lifespan

• Session cookies — deleted when you close your browser.
• Persistent cookies — remain on your device for a set period or until deleted manually.

Similar Technologies

In addition to cookies, we may use:

• Local Storage / Session Storage: Browser-based storage used by our PWA to cache data for offline use and improve load speed on mobile data connections.
• Web Beacons / Pixel Tags: Tiny invisible images embedded in emails or pages that tell us when content has been opened or viewed.
• Device Fingerprinting: Aggregated technical data about your device used solely for fraud detection and security purposes.

3.1 Strictly Necessary Cookies

These cookies are essential for the BetCity platform to function. Without them, you cannot log in, place bets, make deposits, or use core platform features. These cookies do not require your consent under POPIA.

3.2 Performance and Analytics Cookies

These cookies collect anonymised or pseudonymised information about how visitors use our platform — which pages are visited most, where errors occur, and how users navigate. The data helps us improve our platform and services.

3.3 Functional Cookies

Functional cookies remember choices you make to personalise your experience — your preferred language, odds format, or last-viewed sport. They are not strictly necessary but improve your convenience.

3.4 Marketing and Targeting Cookies

These cookies track your browsing activity across sites and are used to deliver relevant BetCity advertisements and promotions to you. They also help us measure the effectiveness of our marketing campaigns.

Some cookies on our platform are set by third-party service providers who help us operate BetCity. These providers have their own privacy and cookie policies, and we encourage you to review them.

BetCity does not sell, rent, or trade your cookie data to third parties for their own independent marketing purposes.

In accordance with POPIA and ECTA, we obtain your consent before placing any non-essential cookies (i.e. performance, functional, and marketing cookies) on your device.

5.1 How We Obtain Consent

When you first visit www.betcity.co.za, a cookie consent banner is displayed. You may:

• Accept All Cookies — permit all four categories of cookies;
• Accept Essential Only — permit only strictly necessary cookies (the default if you dismiss the banner without choosing);
• Manage Preferences — select which categories of cookies you consent to on a granular basis.

5.2 Withdrawing Consent

You may withdraw or change your cookie consent at any time by:

• Clicking the “Cookie Settings” link in the footer of any BetCity page;
• Adjusting your browser settings to block or delete cookies;
• Contacting us at popia@betcity.co.za.

5.3 Age Restriction

BetCity is strictly an 18+ platform. We do not knowingly place marketing or targeting cookies on devices used by persons under the age of 18. If you believe your child has used our platform, please contact us immediately.

In addition to our on-site cookie preference centre, most browsers allow you to control cookies through their settings.

Please note: blocking all cookies will prevent you from logging in to BetCity, placing bets, or completing deposits. We recommend using our on-site preference centre to manage non-essential cookies rather than blocking all cookies at browser level.

BetCity is committed to player protection. Certain strictly necessary cookies are used to:

• Enforce responsible gambling limits (deposit limits, session time limits, reality checks) set by you;
• Store your self-exclusion status so that it persists across devices and sessions;
• Flag accounts that may require responsible gambling intervention for review by our safer gambling team.

These cookies are classified as strictly necessary and cannot be disabled. They exist to protect you, not to track you for commercial purposes.

Where cookies collect personal information (as defined in POPIA) — such as IP addresses, device identifiers, or data linked to your BetCity account — that information is processed in accordance with our Privacy Policy.

Cookie data collected by BetCity is:

• Processed only for the purposes described in this policy;
• Retained for no longer than the periods specified;
• Protected by appropriate technical and organisational security measures;
• Not sold to third parties.

You have the right to access, correct, or request deletion of personal information collected via cookies. To exercise these rights, contact our Information Officer at popia@betcity.co.za.

BetCity may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. The current version will always be published at www.betcity.co.za/legal.

Where changes are material, we will notify you via a prominent notice on the BetCity website or, where applicable, by direct communication to your registered email address.

18+ only. Please gamble responsibly.

National Responsible Gambling Programme: 0800 006 008 (toll-free, 24/7)