1.1 Information You Provide

We collect information when you:

• Register a BetCity account;
• Complete KYC or identity verification;
• Enter promotions, surveys or competitions;
• Deposit, withdraw or place bets;
• Contact BetCity support;
• Engage with BetCity on social media or communication channels.

1.2 Registration Information

When creating an account, BetCity may collect:

• Full name and surname;
• Contact number and email address;
• Residential and postal address;
• SA ID number or valid government-issued identification;
• Date of birth;
• Supporting FICA/KYC documentation where required.

1.3 Compliance & Transaction Information

• Source of funds;
• PEP/PIP status and related declarations;
• Country of origin;
• Banking and payment information used for deposits and withdrawals.

1.4 Automatically Collected Information

• Device and browser information;
• IP address and activity logs;
• Platform usage and betting behaviour;
• Geolocation data (where permitted);
• Cookie and web beacon information.

BetCity uses your information to:

• Verify identity and manage accounts securely;
• Process bets, deposits and withdrawals;
• Meet POPIA, FICA and MER compliance obligations;
• Communicate important account and service updates;
• Send promotions and personalised offers where consent has been provided;
• Improve platform performance and player experience;
• Deliver relevant advertising and marketing;
• Detect fraud, suspicious activity and problem gambling behaviour;
• Provide support and responsible gambling interventions where required.

BetCity does not sell personal information to third parties for independent marketing purposes.

Your information may be shared with:

• Approved platform and technology providers;
• Payment processing partners;
• Regulators and law enforcement authorities;
• Advertising and analytics providers;
• Legal and compliance advisors.

All service providers processing information on behalf of BetCity are required to maintain appropriate data protection standards.

Players will only receive marketing communication where they have opted in.

You may opt out at any time by:

• Clicking unsubscribe links;
• Updating communication preferences in your account settings; or
• Contacting BetCity support.

Service-related communication, including security alerts and transaction confirmations, will still be sent where necessary for account operation.

BetCity may monitor and record calls, emails, live chats, WhatsApp messages and other communication channels for:

• Quality assurance;
• Training;
• Dispute resolution; and
• Regulatory compliance purposes.

Players have the right to:

• Access personal information held by BetCity;
• Correct inaccurate or incomplete information;
• Request deletion of information where legally permitted;
• Object to certain processing activities;
• Withdraw consent where processing relies on consent.

BetCity retains personal information only for as long as required:

• For operational purposes;
• To meet MER and POPIA obligations; and
• To comply with FICA record-keeping requirements.

Where information is no longer required, it will be securely deleted or anonymised.

BetCity uses commercially reasonable technical and organisational safeguards to protect personal information, including:

• Encryption;
• Access controls;
• Secure infrastructure; and
• Ongoing security monitoring and reviews.

Certain BetCity technology or operational partners may process information outside South Africa. Where this occurs, BetCity will ensure appropriate protection measures are applied in accordance with POPIA Section 72.

By using the BetCity platform, you consent to such transfers where necessary.

Cookies and similar technologies help BetCity recognise users, improve platform functionality, personalise content and enhance security.

Cookies may be used to:

• Personalise betting and casino experiences;
• Remember preferences and settings;
• Improve platform performance;
• Maintain account security;
• Prevent fraud; and
• Deliver relevant advertising.

Players may manage cookie preferences through browser settings or BetCity Cookie Settings tools. Disabling certain cookies may affect platform functionality.

For full details see our Cookie Policy.

The BetCity platform may contain links to third-party websites or services. BetCity is not responsible for the privacy practices of external platforms. We encourage you to review the privacy policies of any third-party sites you visit.

BetCity may analyse betting behaviour, deposit activity and gameplay patterns to:

• Detect potential problem gambling behaviour;
• Apply responsible gambling safeguards; and
• Meet MER regulatory obligations.

Under PAIA, Players may request:

• Confirmation of whether BetCity holds their information;
• Access to personal information;
• Correction or deletion requests where applicable.

BetCity may update this Privacy Policy from time to time. Updated versions will be published on the BetCity platform together with the revised effective date. Players are encouraged to review this Policy regularly.